No problem, you still have access to all of the other features of Agent CRM! The phone system is an optional tool inside of Agent CRM that you do not have to use if you don't want to.

Theoretically, you may add as many numbers as you wish, however to register multiple numbers with The Campaign Registry, you will be required to have an Employer Identification Number (EIN) and go through Standard Registration. Sole Proprietor registration (for those without an EIN) will not enable you to use additional numbers for texting.

Additionally, you sender registration is no longer linked to your phone number, and your deliverability rates will be impacted by positively or negatively by your sender reputation.

You control this based on your settings and how much you text/call. To control this, navigate to the "company billing" section and edit the "auto recharge with" and the "when balance is lower than" settings.

Yes, and we have made it so easy! Simply click on settings, then navigate to "company billing" and change your card on that screen. You can also change the auto recharge settings.

This has nothing to do with your monthly subscription. Paying for your texts/calls and paying for your monthly subscription are completely separate things. If you need to update the payment method for your monthly subscription, please CLICK HERE.

The new A2P10DLC registration was set up to protect consumers from scammers and other entities that abuse the telephone system. One of the ways that they are making sure they can catch and eliminate “bad players“ is to register, monitor, and if necessary limit how business send SMS communications. The number of text messages sent per day is a limit that is imposed per business per account.

Please review the training material for best practices. If you have followed the steps, and registration has still been rejected, please submit a support ticket below.

These fees originate from mobile carriers in order to register and monitor your brand. Our service provider passes this fee on to us, so we are simply passing this fee on to you. This is a new US regulation imposed by phone carriers, and will be required regardless of what CRM or SaaS program you use.

Agent CRM has provided the tools to easily register, and is not making any profit from brand or campaign registration fees.

Using SMS messaging for nurturing campaigns, appointment reminders, and communication with your contacts is a powerful tool to grow and manage your business. As of August 31st, 2023 your business will no longer be able to communicate via SMS without this registration.

You can add as many users as you would like. However, we strongly recommend keeping the amount of users in your account at a minimum. Too many users will inevitabley cause your account to become overwhelming and messy. If one user does something unexpected, it could affect all of your users.

We recommend that you simply tell the additional users to get their own account. You can even have them sign up using your affiliate link so you can get paid!

Find out about our affiliate program: HERE

Texting through a system like Agent CRM is monitored, and at times limited, by A2P regulations and our phone provider LC Phone. These limitations are set in place by carriers in order to reduce spamming via text. These carrier regulations have been updated in 2023 and are now a standard practice for all application-based sending. There are several different types of SMS limits you may experience:

Ramp Up Model:
New accounts will have a gradually increased limit each day until their first full week of texting. Each day, the limit must be reached to proceed to the next tier of SMS capacity. Day 1 of the Ramp Up Model is started the moment the first successful text is sent.

Day 1: 100
Day 2: 250
Day 3: 500
Day 4: 750
Day 5: 1500
Day 6: 2250
Day 7: 3000
Day 8: 3000+

A2P Registration Type:
Depending on your business registration, you may experience different limitations in texting capacity. You must have an Employer Identification Number (EIN), and are recommended to register as a "High Volume" brand to reach the highest tier of sending capacity.

1: Sole Proprietor (No EIN): 3,000 SMS Segments/Day
2: EIN Low Volume: 6,000 SMS Segments/Day
3: EIN High Volume: 60,000 SMS Segments/Day

Note: A SMS segment is 160 characters. Some texts may contain multiple segments.

Please reach us by email if you have any questions: [email protected]